Portfolio | Portfolio Index | Resume
The audience for all guides below was a Tier 3 support team that handled tickets related to classroom technologies, content, and publishing.
Content
Content Management System
These samples were extracted from the user guide for the content management system, AEM as a Cloud Service.
Navigation and Search
Where to find different types of content and tools in AEM Author and guidelines that will help with searching for content.
Loading…
Reload document 
Open in new tab View Content Properties
Guidance on viewing properties, reference details, versions, and other information you can find about content stored in AEM Author.
Loading…
View/Add Users to a Group
View groups in the AEM Admin Console and add users, check user permissions, and provide users with elevated/admin access so they can manage group memberships.
Loading…
Workflow Properties
Information you can view in AEM Author related to workflows, both active and archived.
Loading…
Learning Management System
These samples were extracted from the user guide for the learning management system, D2L (aka, Brightspace).
Content Management
Instructions for the ootb tools available for content management and troubleshooting content issues.
Loading…
Syllabus Management Tool
These samples were extracted from the user guide for the syllabus management tool, Concourse.
User Authentication
How the syllabus tool knows which syllabus to pull up in the classroom, and whether to give the user view/edit permissions.
Loading…
Create A User
How to create an ‘admin’ user in the syllabus management tool and provide credentials to the user.
Loading…